Privacy Policy

Privacy Policy

Last Updated: October 16, 2025

XILOLAB LLC (“Company,” “we,” “our,” or “us”), a Virginia limited liability company, operates xilolab.com (“Website”). We value your privacy and are committed to protecting your personal information in accordance with applicable U.S. laws.

By accessing or using our Website, creating an account, or making a purchase, you consent to this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

• Personal Information: Name, billing/shipping address, email, phone number, and payment details when you make a purchase.
• Account Information: Login credentials and order history when you create an account.
• Technical Data: IP address, browser type, device information, and cookies.
• Communications: Emails, customer support inquiries, and survey responses.

2. How We Use Your Information

We use collected information to:

• Process and deliver your orders.
• Provide customer service and support.
• Communicate about promotions, offers, and updates (with your consent).
• Improve Website performance and user experience.
• Prevent fraud, comply with legal obligations, and protect our rights.

3. Sharing of Information

We do not sell or rent personal information. We may share data only with:

• Service Providers: Payment processors, shipping carriers (UPS, USPS, FedEx), and IT providers.
• Legal Obligations: Courts, regulators, or law enforcement when legally required.
• Business Transfers: If we undergo a merger, acquisition, or sale of assets.

4. Data Retention

We retain personal data for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

5. Your Rights

As a customer, you have the right to:

• Access and request a copy of your personal data.
• Request corrections or deletion of inaccurate data.
• Opt-out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@xilolab.com.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage online is 100% secure, and we cannot guarantee absolute security.

7. Electronic Communications Consent

By providing your email address or creating an account, you consent to receive electronic communications from us, including order confirmations, account notices, promotional offers, and legal disclosures.

You agree these communications satisfy any legal requirement for written communication under the ESIGN Act. You may unsubscribe from promotional emails at any time.

8. Children’s Privacy

Our Website is not directed to individuals under 13. We do not knowingly collect information from children. If we learn a child has provided personal data, we will delete it promptly.

9. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law principles.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates are effective upon posting with a revised “Last Updated” date. Continued use of the Website constitutes acceptance of the updated policy.

11. Contact Us

XILOLAB LLC
6019 Liberty Bell Court
Burke, VA 22015
United States
Email: support@xilolab.com