Refund Policy

Refund Policy

Last Updated: October 16, 2025

We value your trust and want to make refunds simple, secure, and stress-free.

1. Refund Timeline

Refunds are processed within 14 business days after approval. If delays occur, please contact us — we’ll assist immediately.

2. Transaction Protection

All refunds are securely processed through PayPal or your original payment method to ensure transaction safety and buyer protection.

3. Eligibility

We’ll inspect your returned item upon receipt. Once your refund is approved, you’ll receive an email confirmation with details of the refund process.

4. Pending Refunds

If your refund hasn’t appeared yet, please check with your payment provider or bank before contacting us — processing times may vary by institution.

5. Exclusions

• Sale and clearance items are final sale and cannot be refunded.
• Shipping fees and taxes are non-refundable once the order has shipped.

6. Exchanges

Defective or damaged items are eligible for exchange. Please email us at support@xilolab.com with your order number and a photo of the issue to get started.

XILOLAB LLC
6019 Liberty Bell Court
Burke, VA 22015
United States
Email: support@xilolab.com